1. How do i place an order?
1. Tell us your order detials (produts you need and the quantity), best price with shipping cost will be offered immediately.
2. If you think our price is workable for you, then you could choose a payment method to make the payment, we could accept west union, money gram, bank transfer and Bitcoin.
3. Your parcel will be packaged in 12 hours after your payment, tracking number will be provided in 24 hours after parcel sent out. You will get your parcel in about 7 days after your payment.
2. What kind of payment methods do you accept?
We could accept west union, money gram, bank transfer and Bitcoin. For clients who used to pay via PayPal , we are so sorry for the inconvenience. For some security reasons here in China mainland, it is still not available here.
3. Do you have minimum order quanity and amount?
Our minimum order quantity is 10g, minimum order amount is $200 with shipping cost in total.
4. Do you have reship policy if my parcel get seized?
Yes dear, if your parcel stayed customs over than 12 days or an seizure letter from customs received, we will resend you a newparcel.
5. How long will it take to get my parcel?
You will get your parcel in about 7 days after your payment.
6. Do you ship to PO boxes parcel lockers?
YES, we could ship to PO boxes parcel lockers!
7. What is your packing method?
We have a professional team to customize packages and exprienced forwarder to arrange stealth shipping. No relatedpharmaceutial names are used in our shipments. Packaging types and are changed constantly to achieve max delivery success.Parcel can be packed if you have own ideal way.
8. Is signature required when parcel arrived ?
Yes dear, signature is required because we are shipping via registered mail. But you don’t need to worry on this point, whenyou are signing a package this means it passed the customs,so we assure you it is safe.
9. How do I know the quality of your products?
We know that it’s difficult to trust each other both customers and suppliers at first time. So the following measures will be taken to help you recognize the quality of our products.
A test order accepted, we offer free samples for some common products, and you just afford the shipping cost.
Test reports offered always, you can directly know the quality of our products through inspection reports.
The real feedback from our customers can be shared, you can indirectly know the quality of our products.
If the measures above mentioned is not available for you, welcome to offer suggestions for better identification of quality.
10. Do you offer free samples?
Frankly speaking, there are no totally free samples.
If you prove to us that you are potential customer with real purchasing power, we can apply for free samples for you to the company, but the freight should be borne by your side.
In the meantime, please note that for some costly products, we do not provide free samples. Hope you understand this.
We hope to get your timely feedback after you get the sample. And we also look forward to the follow-up cooperation if your test results are good, I believe that we’ll be a good chice for you.
11. How do you guarantee 100% customs clearance?
We can’t guarantee 100% customs clearance each time, and no one can assure you of this. But we guarantee above 90% customs clearance. Obviously, we will compensate or resend the goods when the packages come with missing, damaged or seized. What we can do is in helping 100% safe delivery for each deal, your interests are ultimately guaranteed so that we can achieve a fair and efficient transaction.
12. Do you offer test reports of products?
Yes, test reports of products offered always, which is tested by HPLC standard. There are also some test reports from our customers, they tested the products by Simec Lab. All of these test reports can be shared if needed.